Get the help you need for AASHTOWare OpenAPI and product-specific questions
Examples of OpenAPI Support include authentication, endpoint availability, pagination and filtering, rate limits/quotas, SDKs and Developer Portal.
Product Support covers data definitions, workflows/states, calculations, roles/permissions, import/export jobs, and data quality.
"My token isn't working / what's the endpoint for X?"
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OpenAPI team
"Which pay item field should I use? Why do my quantities look off?"
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Product team
"How do I paginate results or filter by status?"
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OpenAPI team
"What does this status code mean in Bridge or how is it calculated?"
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Product team
The AASHTOWare OpenAPI Support Team is ready to assist you with OpenAPI.
Need help accessing the developer portal or creating an account?
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Other ways to reach us:
Verify that email from the AASHTOWare OpenAPI support team (AASHTOWare.OpenAPI@support.wspis.com) is not being blocked by your organization's email system, and check your spam or junk folder to verify emails are not being misdirected.
The AASHTOWare Product Support Team is ready to assist you with product-specific support (AASHTOWare Project, AASHTOWare Bridge, AASHTOWare Pavement, AASHTOWare Safety).
Help desk and other user assistance to licensed agencies is available to designated end-users through AASHTO's service provider for each product.
Learn More →Our support team is here to help you succeed with AASHTOWare OpenAPI. Don't hesitate to reach out.
Contact Support →Shakita L. Battle-Morrow
American Association of State Highway
and Transportation Officials
555 12th Street NW, Suite 1000
Washington, DC 20004
Phone: (202) 624-8815
Email: sbattlemorrow@aashto.org